Facilitate the expediting and routing of incoming and outgoing cargo and freight shipments in airline, transportation, and shipping docks. Arrange for the collection of freight and cargo for delivery to the loading platform, as well as communicate and receive orders from customers.
Prepare and evaluate bills of lading to ascertain tariffs and transportation charges. To ensure that export shipments are processed in a timely and accurate manner, in accordance with U.S. export regulations and customer expectations. Benefits Summary:
Benefits:
Medical Plan including Prescription
- Eligible for medical coverage on the first month following one (1) month of employment.
- CIGNA is the current provider, offering three plans.
Dental Plan
- Eligible for dental coverage on the first month following one (1) month of employment.
- CIGNA is the current provider, offering two programs.
Vision Care
- Vision coverage is available for the first month following the completion of one (1) month of employment.
- VSP Vision Care is the current provider, offering a single plan.
Flexible Spending Account (FSA)
- Medical Flexible Spending Account
- Dependent Care Flexible Spending Account
- Limited Purpose Flexible Spending Account
Health Savings Account (HSA)
- Health Savings Account during enrollment in the Cigna High Deductible Health Plan (HDHP)
Life Insurance
- Life insurance, with a maximum benefit of $50,000, is equivalent to 1½ times the annual salary.
- Supplemental life insurance (at the employee’s expense);
- Long-term disability (LTD) insurance;
- Accidental death and dismemberment (AD&D) insurance
Paid Time Off (PTO)
- The accrual of PTO for eligible new hires commences on the first day of employment with the Company, subject to the accrual limit.
Paid Holidays
- All mandatory and optional/shift holidays that remain for the calendar year are available to newly employed employees. A new employee who commences employment after January 1 of the calendar year is not entitled to more than ten (12) paid holidays for that calendar year.
Retirement Plan
- 401(k) Plan (current employer match). 50 cents for each employee dollar, pursuant to the current vesting schedule.
Student Loan Assistance
- After three (3) months of uninterrupted employment, students are eligible for student loan assistance, subject to verification.
- Company monthly contribution of $437.50, with a maximum annual contribution of $5,250.00.
- For the calendar year, the total maximum annual amount for any eligible employee who participates in both the Student Loan Assistance Program and the Tuition Reimbursement Program is $5,250.00.
Tuition Reimbursement
- Three (3) months of uninterrupted employment are required to qualify for tuition reimbursement.
- The maximum reimbursement per employee per calendar year is $5,250.00.
- For the calendar year, the total maximum annual amount for any eligible employee who participates in both the Student Loan Assistance Program and the Tuition Reimbursement Program is $5,250.00.
Wellness Day
- Subject to the submission of the necessary documentation, individuals are eligible for one (1) Wellness Day per year for an annual physical examination.
Voluntary Benefits
- Hospital Indemnity Insurance
- Accident Insurance
- Critical Illness Insurance
- Commuter Benefits – Parking and Transit
This summary is intended solely for informational purposes. The specifics of the plan are subject to change. Plan details and enrollment documents will be furnished upon employment with Kintetsu World Express (U.S.A.), Inc.
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Duties:
- In order to generate necessary documents and labels, apply rates and charges, organize export clearance through U.S. Customs, and track shipments with carriers from origin to destination, input shipment data into the computer system.
- Coordinate the collection of shipments from the consumer or vendor to the Kintetsu World Express, (U.S.A.), Inc. (KWE) location on a daily basis. Organize the transmission of shipments from KWE to the carrier.
- Organize flights with airlines for customer shipments on a daily basis, and provide customers with flight information and shipment details.
- Print documents for shipments on a daily basis, assemble them, and disseminate them as necessary for export. Apply cargo labels to shipments by printing and applying them. Daily
- Close the Master Air Waybill (MAWB) and verify the entry data of the MAWB and House Air Waybill (HAWB) for any discrepancies. If necessary, make the necessary revisions.
- Issue and secure pouch MAWBs for shipments that are being tendered to airlines. As required
- Assist in the visual inspection of freight to ensure that it possesses the requisite labels for proper shipping. As required
- Generate invoices for freehouse billings, third-party billings, and customer shipments. Every day
- Offer assistance and assistance to consumers and overseas offices in relation to the status, transit, or irregularities of shipments. Every day
- Updating and maintaining customer templates, pre-alert distribution lists, and new customer IDs As required
- Generate reports to monitor milestones in accordance with the Quality Management System (QMS) specifications. On a weekly
- Generating and revising non-conformance reports to guarantee that QMS standards are upheld. As required
- Provide support in the development and revision of standard operating procedures (SOP) and operations for customers. As required
- Assist the Supervisor or Manager in the preparation of Request For Quote (RFQ) rate or service data. On an annual basis. (As needed)
Requirements:
Please provide a comprehensive list of any educational qualifications that are necessary, including licensing, certificates, and degrees. False
Please provide a list of any necessary skills, such as typing, computer use, and equipment operation. Computer literacy, fundamental arithmetic (addition, subtraction, multiplication, division), and adequate typing skills (30–40wpm) are required.
Enumerate any necessary special characteristics: Attention to detail, multitasking, and the capacity to lift objects weighing up to 50 lbs without assistance.
Please provide a list of any necessary experience: False
What is an Operations Agent?
An operations agent coordinates daily activities to ensure smooth, safe, and efficient operations. Depending on the industry, their duties may include scheduling, cargo tracking, gate assignments, equipment management, and communication with multiple departments.
Airline Operations Agent:
An airline operations agent works for a commercial airline, managing flight schedules, passenger boarding, and coordination between ground crew and pilots. They ensure compliance with FAA regulations, monitor weather updates, and handle last-minute changes to flight plans.
Airport Operations Agent:
An airport operations agent is responsible for maintaining safe and efficient airport functions. Tasks include coordinating gate usage, managing ground service teams, and overseeing security procedures. This role often overlaps with ramp operations agents at airports, who focus specifically on aircraft loading, baggage handling, and marshaling.
Logistics Operations Agent:
Outside aviation, a logistics operations agent works in supply chain management, tracking shipments, arranging freight schedules, and ensuring on-time delivery. This may include positions like freight handler operations agent, where duties involve loading and unloading goods, preparing documentation, and coordinating with transportation providers.
USA Operations Agent Careers:
In the U.S., operations agents can work in:
- Commercial airlines
- Cargo airlines
- Freight forwarding companies
- Shipping ports
- Logistics firms
- Warehousing and distribution centers
The operations agent jobs states overview shows opportunities in major airline hubs (Texas, Georgia, Illinois, Florida, California) and logistics centers near ports and interstates.
Operations Analyst vs Operations Agent:
While both roles deal with efficiency, there are key differences:
- Operations Analyst – Focuses on data analysis, process improvement, and reporting trends.
- Operations Agent – Manages daily operational tasks, coordinating real-time activities and problem-solving on the ground.
Skills Needed:
- Strong communication and coordination skills
- Time management under pressure
- Knowledge of safety regulations
- Technical skills for using scheduling and tracking software
- Problem-solving and adaptability
Salary and Career Growth:
In the U.S., salaries for operations agents vary by industry. Aviation roles often start between $18–$28 per hour, with opportunities for overtime and benefits. Logistics roles can range from $40,000–$60,000 annually, with career growth into supervisory or analyst positions.
How to Become an Operations Agent?
- Education – High school diploma or equivalent; some employers prefer associate or bachelor’s degrees.
- Training – On-the-job training in airline systems, safety, or logistics software.
- Experience – Customer service, freight handling, or scheduling roles provide a strong foundation.
- Certifications – In aviation, TSA or FAA-related clearances may be required.
Frequently Asked Questions:
What does an operations agent do?
An operations agent coordinates and monitors daily business activities such as scheduling, logistics, inventory, and customer communications to ensure smooth operations.
What industries hire operations agents in the USA?
Common industries include logistics, shipping, airlines, warehousing, transportation, supply chain management, and corporate business operations.
What qualifications are required to become an operations agent in the USA?
Typically, employers require a high school diploma or equivalent, strong organizational and communication skills, and proficiency with office and scheduling software. Some roles may prefer an associate’s or bachelor’s degree.
